Refund policy

At HatDaddy, every hat is made specifically for you. Because all products are custom decorated to your specifications, all sales are final, and refunds are not permitted.

Once an order is approved and placed into production, it cannot be canceled, returned, or refunded. This includes (but is not limited to):

That said, if we make a mistake, we will always make it right.

If your order arrives with an error caused by HatDaddy—such as incorrect decoration, wrong item, or a production defect—please contact us within 7 days of delivery. We will review the issue and, if confirmed, promptly remake or replace the affected items at no cost to you.

All orders are produced based on the customer-approved digital proof. HatDaddy is not responsible for errors that appear in the final product if they were present in the approved proof, including spelling, layout, or logo accuracy.

If you have any questions before placing an order, we strongly encourage you to contact us. We’re happy to help ensure everything is perfect before production begins.